TEXT Appointment to request an appointment, TEXT Refill for Rx inquiries, TEXT Referral for Referral information 360-952-4457
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Frequently Asked Questions


  • How should I notify my new caretaker of current medications I'm on?




    Please bring all medications (both prescription and non-prescription [over the counter]) to your first appointment and any appointment that your provider requests that you bring medication bottles in. It is important that we have the most accurate up-to-date list of prescriptions and that you are taking your medications appropriately. This will also help us plan on refill needs. 

    If you request a prescription refill to please contact your pharmacy. It may take up 72 hours to process your request.


  • Does Rose Urgent Care & Family Practice Dispense Opiates/Narcotics?






    Here at Rose Urgent Care and Family Practice we believe that there are many different ways to treat pain. We are always happy to discuss and educate patients on the most effective means to reduce or alleviate pain. We prescribe in accordance with our clinic policy. Click here to read more about this.

Emergency Room


    When should I go to the ER?


    If you are experiencing a life threatening emergency, please call 911. 

    If you have any of the following, DO NOT CALL OUR CLINIC.
    Go directly to your nearest Emergency Room or call 911.
    • Chest pressure, tightness in the chest, heaviness or pain in the chest
    • Trouble breathing
    • Bleeding that won’t stop
    • Severe abdominal or stomach pain
    • Severe head injury, loss of consciousness, or confusion
    • Stroke symptoms such as slurred speech, weakness, numbness or difficulty with balance

    If you are experiencing an urgent, medical condition unrelated to the above, call our clinic (360) 952-4457 and we will let you know the right place to go for the best treatment.

    A licensed health care provider will be available to answer your questions and help you make the right decision – even if our clinic is closed.

    The Emergency Room treats life-threatening medical problems. It typically has much higher out-of-pocket costs than an office visit. Patients with non-emergency issues have long wait times.



Phone Call

  • When will my phone call be returned?

    Phone calls are returned as time allows throughout the day. For routine calls made after 4PM, you may not receive a return call till the next business day. If your call is urgent, please notify the operator. 


  • What are your Hours of Operation?





    Monday – Friday 9:00 AM to 6:00 PM
    Saturday 9:00 AM to 5:00 PM

    Battle Ground

    Monday – Friday 9:00 AM to 6:00 PM

    Our offices are closed for the following holidays: New Year’s Day, Martin Luther King Day, Memorial Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day.




  • How do I schedule an appointment?



    Our scheduling is easy and we offer convenient times and locations. We also do same day urgent care. Contact our office at 360 952 4457 to make an appointment or for more information.


  • Do you have services for people with hearing impairments?

    Sign language interpreters are available to patients. If you need this service, please inform the person scheduling the appointment.


  • Do you have interpreter services?



    If you feel more comfortable speaking a language other than English, Our offers interpreters for all languages. Interpreters are available in person for many languages, and through telephone services for all others.

    When scheduling your visit, tell your appointment representative that you will need an interpreter. There is no charge for interpreters.

    Sign language interpreters are available to patients. If you need this service, please inform the person scheduling the appointment.


  • What should I bring to my appointment?




    A list of your current medications and dosages. You may bring the bottles or containers with you
    Bring your pharmacy name, address, city, state and ZIP code for any prescriptions you may need
    Insurance information and photo ID (we will make a copy of your cards).

    In case of an automobile accident, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number. ( please be advised we do not take workers compensation.)

    Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your visit.

    Please wear comfortable clothing that allows easy access to your problem areas.



  • What are your privacy practices?


    Please visit our terms and privacy policy page to read more about our privacy practices.


  • What insurances do you take? 

    Some of the plans we currently take are:

    • Aetna
    • Apple Health
    • Blue Cross Blue Shield
    • Cigna
    • First Choice PPO
    • Health Net
    • Life Wise
    • Medicare
    • Moda
    • Molina
    • Motor Vehicle
    • Pacific Source
    • Premera
    • Private Pay
    • Tri-Care
    • United Health Care
    • Washington Medicaid

    Provider networks can change for an insurance plan at any time. Please contact your insurance carrier to verify if our providers are currently in-network on your plan.


  • What is a co-pay?


    A co-pay is the flat fee determined by your insurance company that you pay each time you receive medical care, usually between $5 and $50. Your co-pay is due at the time of service.


  • What is co-insurance? 

    Co-insurance is the percentage of your medical bills that you have to pay, typically after you’ve paid your deductible.



  • What is a deductible?



    A deductible is the amount you must reach each year before your insurance company starts paying for care.




    How much will my visit cost?



    Charges are based on the services that are provided. You and your provider will determine what services are neccessary based on your medical condition and concerns during your visit. Since each health plan is unique, the clinic does not know what your insurance will cover. We suggest you contact your insurance plan prior to being seen to obtain an estimate of benefits for the services you are seeking.

No Pay

  • Why didn't my insurance pay?

    Your insurance company processes claims based on your individual plan benefits and the best answer to this question will come from them.


  • What if I am not able to pay my balance in full? 




    Contact the Medical Office once you receive your first statement. Our billing representative is available to set up payment arrangements that work for you and the clinic.


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